We have a great opportunity for a Customer Service focused individual to join us in our Bolton office as an Engineer Support Administrator, providing administrative support to our Motor Engineers, Repairers and Salvage Agents, who deliver an efficient and highly customer focused motor vehicle accident/theft management service.

Joining us as an Engineer Support Administrator, you’ll be an essential member of the team helping our customers over the phone, by handling their queries. You’ll have strong communication skills, with the ability to build great relationships based on Integrity and trust. We always put the Customer First in everything we do, so we want someone who strives to go the extra mile for them.

Working Hours & Shift Pattern: Full time, 35 hours per week Monday to Friday.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home at our Bolton office.

What you’ll be doing: 

• Manage the allocation of inspections to the appropriate engineering resource.
• Maintain accurate vehicle inspection records.
• Carry out front-end motor administration duties.
• Communicate daily with repairers, engineers and claims units and proactive management of each claim to ensure an efficient motor claims service.
• Identify the correct process that drives claims to settlement economically and fairly.
• Controlling claims costs by following best practice processes.
• Handling of incoming telephone calls.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

What you’ll bring:

• Customer Service experience from any industry.
• Able to influence customer outcomes and the promotion of AXA services.
• Previous insurance claims experience highly desirable but not essential.
• Strong team player, self-motivated and able to work without close supervision.
• Highly motivated with excellent communication skills.
• Ability to build rapport and focus on the customer.
• Excellent attention to detail and quality.
• Excellent telephone skills.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. 

What we offer:

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: 

• Competitive annual salary of £21,840 
• Annual company & performance-based bonus 
• Contributory pension scheme (up to 12% employer contributions) 
• Life Assurance (up to 10 x annual salary) 
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave 
• AXA employee discounts 
• Gym benefits 

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to yasmin.conrad@axa-uk.co.uk.

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Who we are:

AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We’re currently making our biggest ever investment to develop the expertise and skills we need to be the best. We’re a vibrant community where everyone is supported to learn, develop, and take ownership of their work.