It’s an exciting time at AXA Health, with significant investment planned to transform, deliver new digital services to our customers and streamline and automate our business processes. As part of this, we’re looking for a talented individual to join our Account Manager team on a permanent basis. You’ll maintain and grow the relationship between AXA healthcare and our Client Relationship Customers.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, either at our Leicester office, visiting clients or attending industry events. 

What you’ll be doing: 

• Achieve a yearly retention target through Sales Retention.
• Work within the commercial rules and budget allocation for your portfolios, ensuring all data requirements are kept up to date.
• Develop relationships with our internal and external customers by providing an efficient and reliable service across all communication channels.
• Ensure all sales complaints and grumbles raised are handled, monitored and recorded using the agreed complaints escalation process and systems.
• Provide a professional service to all our customers ensuring that core behaviours are in mind when dealing with complaints and they are handled within our agreed SLA’s.
• Consistently evidence that you are delivering accurate and compliant information to customers.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

We know that some candidates may be discouraged from applying if they don't meet every requirement. If you’re excited by this job and the prospect of working at AXA but you’re not sure you tick every box, we’d still encourage you to apply.

What you’ll bring:

• Experience within the account management field.
• Strong customer service skills with excellent phone-based communication.
• Developed time management skills with a high attention to detail and quality.
• Team player mentalilty, you'll work well independently and with others.
• Goal orientated, organised and methodical.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer: 

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Annual salary of up to £26,000
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• AXA employee discounts
• Gym benefits

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to adi.stapletonberry@axa-uk.co.uk.

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Who we are:

At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We’re transforming our business by developing easy, efficient, digital experiences for our customers. We’re a collective of specialists passionate about helping our members flourish, whether that’s individuals and families, small businesses or huge corporates.