What you’ll be doing:

• Dealing mainly through Brokers, you'll be proactively managing a portfolio of claims up to £100K.
• Carrying out comprehensive investigations into policy and legal liability for all newly allocated EL, PL and Disease claims in order to successfully negotiate a cost effective and speedy resolution.
• Providing excellent customer service, whilst having a logical and measured approach to all tasks.
• Dealing confidently and tactfully with people over the phone.
• Be an active and visible coach, focusing on working closely with the team to focus on development.

We know that some candidates may be discouraged from applying if they don't meet every requirement. If you’re excited by this job and the prospect of working at AXA but you’re not sure you tick every box, we’d still encourage you to apply.

What you'll bring:

• Proven negotiation skills and use of tactics in managing EL, PL and Disease claims.
• Relevant transferable skills with experience from the financial sector or overarching insurance would be considered.
• Experience of having a strong proactive approach to manage own caseload and commitment to customer service.
• Able to make accurate and pragmatic policy and legal liability decisions.
• Detailed end to end knowledge of the claims process.
• Strong quantum assessment skills and working knowledge of litigation procedures.
• Developed communication skills.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer: 

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of up to £27,000
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• AXA employee discounts
• Gym benefits

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to yasmin.conrad@axa-uk.co.uk.

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Who we are:

AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We’re currently making our biggest ever investment to develop the expertise and skills we need to be the best. We’re a vibrant community where everyone is supported to learn, develop, and take ownership of their work.