Do you have an interest in customer communications? If you’re customer focussed and detail oriented, this could be an excellent development opportunity for you. We’re seeking a highly organised individual to join our Communications Review Team, as part of the Marketing department, to provide technical and regulatory support on all customer communications and financial promotions. This is a 6-month FTC.

As Communications Review Co-ordinator, you’ll have a passion for clear communications, ensuring they meet regulatory requirements, customer needs and that they correctly reflect our products. 

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.

What you’ll be doing:

• Record, log and manage workflow of incoming/outgoing proofing to ensure deadlines are achieved.
• Be the key point of contact for queries from users of our review platform (Hive) and support the Communications Review Team in delivery of training for Hive users.
• Support the Communication Review Team in managing expiring communications and monitoring of other risks.
• Contribute to the on-going development and improvement to the process.
• Assist the Communication Review Team in liaison with key stakeholders across the business.
• Complete information gathering and research to assist the team in keeping up to date with evolving services within AXA Health and emerging trends within the PMI and regulatory landscape.
• Help the Communication Review Team (CRT) in reviewing client communications and Financial Promotions to reduce risk to the business.

What you’ll bring: 

• Good understanding of AXA Health products.
• Knowledge of AXA Health regulatory policies and practices.
• Highly developed attention to detail and comfortable dealing with policy terms and conditions.
• Ability to work quickly and accurately and prioritise and deal with a number of urgent tasks.
• Able to communicate effectively.
• Self-motivator.
• Clear understanding of the Principles of Insurance.

Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years. 

What we offer: 

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary dependent on experience
• Discretionary company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• AXA employee discounts
• Gym benefits

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to adi.stapletonberry@axa-uk.co.uk.

Who we are: 

At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We’re transforming our business by developing easy, efficient, digital experiences for our customers. We’re a collective of specialists passionate about helping our members flourish, whether that’s individuals and families, small businesses or huge corporates.