AXA-Global Healthcare have an exciting opportunity for a Customer Retention Sales Advisor to build a career within our business. If you pride yourself on your ability to help customers, overcome objections and find solutions, then this role will suit you. Within this role, you’ll be talking to direct individual customers, and ensuring customers are happy to continue their insurance policy. This in turn directly translates into monthly commission that gives you a great chance to significantly increase your earnings.

Working in the retention team, you’ll be responsible for retaining customers at renewal and throughout the year. You’ll be dealing with customers queries regarding their insurance premiums and cancelation problems.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, at our Tunbridge Wells office.

This role operates on a Monday to Friday 9am-5pm work schedule with no bank holidays required.

Competitive annual salary of up to £29,000 + monthly bonus (Realistic OTE - £30k-£35k)

What you’ll be doing: 

• Re-sell Insurance policies to existing customers, identifying opportunities to upsell and providing all information to ensure renewal of the policy.
• Help solve customer problems.
• Responsible for achieving monthly sales targets. 
• Be the point of contact for individual customers renewing their insurance policy.
• Proactively contacting individual customers at their renewal.
• Working collaboratively across multiple departments to problem solve.
• Demonstrate closing the sale, objection handling and negotiating in every call.
• Using all relevant and related systems to accurately capture customer data including updating notes and outcomes.
• Adhere to FCA/AXA guidelines and conduct each call in a compliant manner. 

We know that some candidates may be discouraged from applying if they don't meet every requirement. If you’re excited by this job and the prospect of working at AXA but you’re not sure you tick every box, we’d still encourage you to apply

What you’ll bring: 

• Excellent retention or selling and negotiating Skills
• Customer focused with strong questioning and listening skills, coupled with excellent communication skills, both verbal and written
• Good relationship building skills
• Ability to prioritise and manage your own workload and time
• Excellent Customer Service skills 
• Accurate with a high attention to detail 
• Working collaboratively within the team and other departments
• Energetic, driven, motivated, focused

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer:

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of up to £29,000 plus a monthly bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• AXA employee discounts
• Gym benefits

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to ruth.tennant@axa-uk.co.uk.

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Who we are:

Proud to be part of the AXA Group, AXA – Global Healthcare specialise in supporting the healthcare needs of globally mobile citizens, around the world.  From a routine medical checkup to a lengthy hospital stay, individuals and businesses have relied on the global support and protection we offer, for more than 55 years. Today, we support members living in more than 200 countries from our global hubs in the UK, Europe, Asia, India, USA and Middle East.