Are you an expert in negotiating credit hire claims and interested in progressing your career in personal injury? Here in AXA Retail, we’ve two excellent Senior Paralegal Defendant opportunities in our Legal Services Unit team. 

Our Legal Services Unit (LSU) is AXA’s in-house legal department. It’s responsible for managing litigated claims on behalf of AXA and its policyholders. You’ll handle challenging caseloads consisting of fast-track claims including personal injury, credit hire and bent metal disputes. Daily tasks will include drafting defences, witness statements, applications and preparing claims for trial.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at our Gloucester office, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

What you’ll be doing:

• Defending proceedings brought against AXA and/or its policy holders.
• Ensuring deadlines are met throughout the various stages of the claim.
• Handling claims to the required quality standard and within the agreed timelines as per the KPI’s set.
• Promptly negotiating Personal Injury Claims.
• Discrediting credit hire claims.
• Preparing statements and drafting instructions to counsel.
• Mentoring and technical development of junior staff.

What you’ll bring: 

• Litigation experience of credit hire/personal injury experience with a sound knowledge of Pre Action-Protocols.
• Excellent knowledge of the Road Traffic Act and Court procedures.
• Experience of working within the Civil Procedure Rules, including Part 36 offers and CRU.
• Strong knowledge of PI/Credit Hire.
• Law degree and LPC – ideal.
• Strong communication skills.
• Interrogative interviewing techniques and witness statement taking.
• Effective time management.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. 

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

What we offer: 

At AXA UK, we’re appreciative of the people who work for us, and our rewards package is reviewed regularly to reflect that. You can expect to receive: 

• Competitive annual salary up to £35,000 dependent on experience
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• AXA employee discounts
• Gym benefits

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to  tanzeela.mehjabeen@axa-insurance.co.uk.

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Who we are:

AXA Retail helps people live the life they love, knowing we’ve got their back, at home and on the road. Our people are vital to us becoming more digital, faster and easier to access. We’re a dynamic team of experts completely committed to making sure our customers ‘get back to the good stuff’ when the unexpected happens.