Do you have an interest in research and insights? We’re looking for an Insight Executive who’s keen to learn more about insurance, as well as making things better for our customers. You’ll show initiative and research ideas that have a direct impact on the products and propositions we offer.

You’ll monitor the customer, competitor and market landscape. You’ll deliver actionable customer insights used to inform key business decisions. You’ll also identify trends in customer and market data, providing recommendations and improvements to our products and propositions.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.

We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

What you’ll be doing:                                                                                                                                

• Manage regular insight sharing from collecting information, writing and publishing.
• Gather competitor intelligence and benchmark our products, services and performance.
• Deliver and analyse research, including managing consumer panels.
• Lead the partner relationships with agencies to ensure projects are delivered appropriately.
• Interpret information and data, applying findings to improve performances and business choices.
• Communicate insights to relevant stakeholders.
• Identify key trends in customer and market data. Provide recommendations and improvements.
• Support customer satisfaction monitoring including implementation, delivery and management of customer surveys.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

What you’ll bring:

• Demonstrable experience within a similar research or insight role – essential (we’re open to applications without Financial Services experience).
• Proactive approach – essential.
• Curious and open minded.
• Good attention to detail.
• Excellent stakeholder management skills.
• Knowledge of analysis and interpretation of data and tracking data.
• Expertise in Microsoft Excel and PowerPoint – you’ll produce automated reports, visuals and presentations.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer:

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary up to £40,000 dependent on experience
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• AXA employee discounts
• Gym benefits

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to jennifer.manuel@axa-uk.co.uk.

#LI-Hybrid

Who we are:  

AXA Retail helps people live the life they love, knowing we’ve got their back, at home and on the road. Our people are vital to us becoming more digital, faster and easier to access. We’re a dynamic team of experts completely committed to making sure our customers ‘get back to the good stuff’ when the unexpected happens.